Kenaston Wine Market – Online Ordering

Welcome to Kenaston Wine Market’s Online Shopping Centre.  Sale terms and conditions, shipping rates, privacy policy and general delivery information are listed below.  Please read our policies carefully; if you don’t find the answer to your question below, please contact us anytime by email [kwm-orders@mymts.net] or by phone – Tuesday through Saturday – at 1-204-488-9463 between 9am and 9pm Central Time.  Important note:  We are only permitted to sell & ship wine within the Province of Manitoba and within Manitoba we can only sell to and ship to people 18 years of age or older.

STORE LOCATION

Kenaston Wine Market & KWM Online are based in Winnipeg.  Our store location/mailing address is 1855A Grant Avenue, Winnipeg, Manitoba CANADA R3N1Z2.  You can call us at (1)204-488-9463 or email us at kwm-orders@mymts.net

PLACING ORDERS

To place an order with KWM Online you must first set up an online account.  Invoices and other communications from KWM Online will be sent to the email address that you provide during setup.  We recommend that you use a personal rather than a business email address and make sure that you either add KWM Online to your “contact” list or that you use a server that will not filter and regard emails from KWM Online as junk emails

To add an item to your shopping cart, click on the ‘add to cart’ icon beneath the image and description of the product you are viewing.  You will be asked to continue shopping or proceed to checkout after adding each item to your cart.  Once you have finished shopping, click “view shopping cart” at the top of the page.  At this time, you will be asked to review the contents of your shopping cart and you will be provided with the opportunity to remove and/or change quantities of individual items.  Once your order is complete, follow the checkout instructions [place on page designated] to place it.

To hold a product at our 1855A Grant Avenue location or to ask a question, please contact us by:

Phone: 1-204-488-9463 – Tuesday through Saturday between 9am and 9pm Central Time.

Fax:  1-204-487-0834

Email:  email [kwm-orders@mymts.net]

Mail:  Kenaston Wine Market Inc., 1855A Grant Ave.; Winnipeg, MB, CANADA, R3N1Z2

LICENSEE ORDERS (Hotels, Restaurants & Clubs)

All Licensee orders must be placed by phone or fax.  Sorry, at this time we are unable to accommodate online ordering.

PROOF OF AGE

All persons placing orders, accepting deliveries or returning wine for exchange or store credit must be 18 years of age or older.
Proof of age must be validated with acceptable forms of photo identification at time of delivery. Acceptable forms of photo identification are:
Valid Manitoba Driver’s Licence (if applicable, both parts must be presented)
Valid Canadian Passport
Valid Manitoba Identification Card
Valid Manitoba Enhanced Identification Card
Canadian Citizenship Card
Certificate of Indian Status Card
Photo Driver’s licences from other provinces or the USA
Armed Forces ID cards
Canadian Firearms Licence
Please note:  all photo id presented must be valid.

PAYMENT

We accept Debit, Visa & MasterCard.  Debit, Visa & MasterCard are services are provided via Moneris Solutions’ eSelect secure website.  Sorry, no personal cheques or cash on delivery.

CURRENCY

All prices are in Canadian funds.

TAXES

Prices listed do not include Manitoba Provincial (PST: 7%) or Canadian Federal (GST: 5%) tax.

SHIPPING & DELIVERY

Shipping is available within the Province of Manitoba only – to the City of Winnipeg & surrounding communities.  At KWM Online we will try to deliver your order in the quickest manner possible.  Arrival date will depend upon your exact location.  Please see below for shipping guidelines.

What if I am not home to receive my delivery?

If the delivery person attempts to make a delivery and no one is at home, they will leave a notice in your mailbox indicating when you can pick up your order at KWM’s 1855A Grant Ave. location.  We can only attempt delivery one time during the indicated delivery hours.

What are the delivery days & hours?

Monday through Saturday – 9:30am to 5:00pm.  Delivery will take place between 9:30am and 5:00pm on your requested delivery day.  Unfortunately, we cannot guarantee an exact delivery time.  Same-day delivery is not available for online orders.  If you would like a same-day delivery, please contact the store directly at 1-204-488-9463 before 12 noon Central Time.

Within Winnipeg
Shipping time:

Orders placed online will be delivered within 2 business days, unless otherwise specified.  A KWM Online Wine Advisor will contact you by phone or email to confirm delivery.

Shipping method:

Within Winnipeg and closely surrounding communities, delivery will be made with a KWM company vehicle.  Outside of Winnipeg, delivery will be made by a courier service.

Shipping rates ($ Canadian):

Within the City of Winnipeg – $9.75; Closely Surrounding Communities – $19.95.  For other regions, additional courier charges may apply.

GUARANTEE

All products are guaranteed against defects and may be returned for a full refund or exchange within 10 days of delivery.  We regret that Kenaston Wine Market & KWM Online cannot refund shipping charges.

RETURNS, EXCHANGES and REFUNDS

All persons placing orders, accepting deliveries or returning wine for exchange or store credit must be 18 years of age or older.  The same requirements as to proof of age will also apply at the time of returning wine for exchange or store credit.

It is necessary to contact us in advance about returning or exchanging an item and you will need to provide us with a reason for your return.  You may contact us via phone, fax, email or Canada Post.

Phone: 1-204-488-9463 – Tuesday through Saturday between 9am and 9pm Central Time.

Fax:  1-204-487-0834

Email:  email [kwm-orders@mymts.net]

Mail:  Kenaston Wine Market, 1855A Grant Ave.; Winnipeg, MB, CANADA, R3N1Z2

Refunds will be processed only with original purchase receipt for the value of the product(s).  Product(s) may be returned for a full refund or exchange within 10 days of original delivery date.   We regret that Kenaston Wine Market & KWM Online cannot refund shipping charges.  Refunds will be credited to the payment card used for the original purchase.

ACCEPTANCE OF CONTRACT TERMS

The foregoing are terms of a legal agreement between you and KWM.  By accessing, browsing and/or using this site (“Site”), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations.  If you do not agree to these terms, do not use this Site.  This Site is controlled and operated by KWM from its office in Canada.  KWM makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited.  Those who choose to access this Site from their location do so on their own initiative and are responsible for compliance with applicable local laws;

MISPRINTS AND ERRORS ON OUR SITE

KWM endeavours to provide current and accurate information on the Site.  Nevertheless, errors and misprints may occur.  Accordingly, KWM reserves the right to reject, correct, cancel or terminate an order for goods or services for which the price was incorrectly displayed or where KWM otherwise displayed erroneous or inaccurate information.  KWM reserves the right at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.  If your order is cancelled and your credit card charged, we will issue a credit to your credit card account in the amount of the charge.  Individual bank policies will dictate when this amount is credited to your account.  To provide you with a credit, where applicable, is our only obligation to you.  KWM is not obligated to sell products or services based on errors or misprints on the Site.